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Tommi Mikkonen & Aleksi Kopponen: Intelligent service assistant for people in Finland

  • University of Helsinki Pietari Kalmin katu 5 Exactum, lh D122 Finland (map)

Abstract: Historically, societal challenges have been handled as complicated ones by dividing responsibilities into various organizations that are then mandated to provide needed solutions and services from their own perspective. It has also defined the enterprise architecture that has had a tendency to mimic organizational structures and their responsibilities. Today, modern societies are facing complex challenges, such as climate change, that can’t be solved without a paradigm shift of problem-solving. It also challenges information systems capabilities to co-operate in a cross-sectoral manner. Advances in ICT and its adaptation and penetration rate in every part of society introduce new possibilities that can only be benefitted in full by providing more integrated information systems. Moreover, the level of citizens’ expectations has raised due to other systems that liberally connect data from different sources. To meet new goals, societal services should become more proactive and personalized, satisfying citizens’ needs as they emerge. In this paper, we propose using a holistic model of digital twin paradigm for societal applications. The proposal builds on using a citizen 360-data model that reflects the characteristics of citizens that act as service users. Based on the data model, societal information systems can propose actions and provide proactive services that are mass-tailored to meet individuals’ needs.

Bio: Aleksi Kopponen is a Special Advisor of Digitalization at Ministry of Finance in Finland, pioneering human-centric governance and cross-sectoral service ecosystem operating models in action. Aleksi’s responsibilities have included preparation and implementation of the principles of digitalization, implementation of The Playbook of Digitalization, and supervision of the digitalization supporting team D9 in State Treasury. Aleksi has also supported the preparation of the Government projects for digitalization of processes, in total of 100 M€ in between years 2015 and 2016. The Finnish Government has decided to introduce a new approach to strengthen human-centric management, digitalization and creation and development of ecosystems. In this new operational model, smart services are organised around people’s life events and business events in a cross-sectoral cooperation. Aleksi has had the main responsibility for preparation and implementation of this new approach. Since people and communities need different services at different times, Finland has introduced AuroraAI, an artificial intelligence network where information and service needs to move between different smart applications in a cross-sectoral manner. AuroraAI will serve in all life events and business events, regardless of the time in a uniform and ethical way.

Speakers: Professor Tommi Mikkonen & Aleksi Kopponen

Affiliations: Helsinki University & Ministry of Finance

Place of Seminar: Lecture Hall Exactum D122, University of Helsinki